Privacy & Policy

                                       WBSPL Principles Policies and Procedures.

​Principles We Follow

Integrity : WBSPL demonstrates integrity in every aspect of the process, requiring honesty, fairness and consistency throughout.
 

Credibility: The processes of WBSPL spread confidence inits procedures as a meaningful way of identifying and stimulating good sustainability practice in every  sector.
 

Impartiality: WBSPL do not allow the process to be open to any forms of influence which might raise doubts about the objectivity of the decisions taken. WBSPL do not allow any discrimination on grounds of caste, creed and religion.
 

Accessibility: WBSPL seeks the recognition of its partners to be as accessible as possible to all relevant certification schemes and services. WBSPL do not allow any discrimination on grounds of size and location.
 

Comprehensiveness: All recognized sustainable standards cover all aspects of WBSPL sustainability, including socio-economic, cultural and environmental impacts.

Confidentiality : WBSPL will keep all the information collected from their clients, sub-contractors and other relevant stakeholders during the process of Assessment, Verification, Evaluation and project implementation safely within their custodian and will not ever leak the same outside.
 

Rigorousness: All the processes of WBSPL are reliable and comply with the requirements of the Standard ISO/IEC 17065 and other mandatory requirements of the accredited certification body we work with.
 

Effectiveness: The processes of WBSPL are impacts driven and shaped to help as many customers to achieve maximum change towards sustainability.
 

Transparency: The processes and procedures adopted in WBSPL are transparent and available for scrutiny by stakeholders.
 

Diversity: The processes of WBSPL are directed to recognition and encouraging the diversity of international, national, local, regional and sectoral certification schemes, including their criteria and standards, provided there is no loss of sustainability outcomes.
 

Achievability: The procedures process of WBSPL is directed to be practicable and sustainable over time and not place burdens on customers that they could not meet.

Complaints and Appeals Procedure

The purpose of the procedure is to describe the system by which parties interested in obtaining a certificate or holding certificate, parties directly or indirectly interested in decisions on certification in the FSC systems or in the process of its implementation, as well as parties interested in the implementation of the applicant and / or certificate holder of his economic and other activities, can resolve disputes arising in the certification process.
 

Disputes arising during certification are divided into two groups:
 

1. Complaint– an expression of dissatisfaction with the actions of the organization, its products or services, the methods of providing such services, the personnel that provide them and other actions the requirements for the fulfillment of which are regulated by regulatory or other mandatory requirements. These requirements were considered unreasonably violated by the party in respect of which the complaint was filed, and either explicitly or implicitly suggests response or resolution.
 

2. Appeal–lodging a complaint by an interested party against a company’s decision regarding the certification process, certification decisions, complaints decisions, decisions on the deadlines for eliminating non-conformities, their extension or closure / non-closure, as well as other decisions of the certification body, when such affect the interests of any interested party.
 

3. If you have a complaint or would like to appeal, please see our operational procedure for dealing with them.
 

A written complaint or appeal shall be sent by e-mail: contact@willenskraft.co.in.

​Conflict of Interest

WBSPL adopts and follows the procedure of its partner (accrediated certification body) we work with to deal with issues related to conflict of interest. Further WBSPL will maintains records of possible conflicts of interest and actions that have been taken to eliminate or avoid these potential conflicts. In case if a possible conflict of interest is identified and a corresponding action is taken during the preparation or conduct of the any assessment, information on these facts will be placed in news section. You can send a request for information about the actions we have taken to prevent potential conflicts of interest. After receiving the request, the information  will be provided within 2 weeks.

Procedure for Impartiality Management

Records of potential conflicts of interest and the steps taken to resolve or prevent them are kept up to date by WBSPL.

Conflicts of interest may occur, for instance, when performing audits of pertinent industrial enterprises if the auditor has previously given the enterprise consulting services or is interested in its profitable operations. By signing extra agreements to contracts for the supply of expert services, all of the company's experts guarantee their neutrality with the audit's purpose and their disinterest in its operations, helping to prevent situations like these throughout the audit planning process. In addition, this kind of examination is done by the management of the organization.

Furthermore, the management system of the organization precludes the possibility of combining the same responsibilities performed by the same specialists while carrying out the entire spectrum of certification activities (auditor participation, report review, and certification decision-making).

Information about these facts will be included in this section if a potential conflict of interest is discovered and a relevant action is made during the planning or execution of the assessment. You can send a request to obtain more information about the process by which complaints and appeals are handled, as well as any potential conflicts of interest that you or we may have discovered. Contact information is on the home page. To learn more about the steps we have taken to avert such conflicts of interest, submit us a request for information.

Code of Conduct

All employees including personnel of subcontractors, experts and staff, have to support cohesion of the accredited certification body WBSPL works with and unconditionally fulfill the principles and requirements developed by them. 

1. Overarching Principles 

1.1 Always conduct yourself in a straight-forward, objective, and professional manner.

1.2 To adhere to the legal requirements that apply to the place of residence and temporary residence, the certification body, the certification system, and any relevant information; additionally, to disclose any information that may be crucial to the site's high degree of credibility in granting certification to a wide range of interested parties.

2. Independence &Impartiality

2.1 Not taking part in any events or forming connections that could affect or be expected to affect an unbiased assessment at any operation, problems involving relationships between parties, or any other nonobjective behavior or solutions to applicants, clients, and other interested parties involved in the certification process.

2.2 Before carrying out any function or making any decisions, must notify about any betrayals or facts of violating the conflict of interest with the organization posing as the holder of the certificate or conducting the audit or evaluation for it.

2.3 Not to accept any gifts, returns, or promises that might affect, impair, or jeopardize the ability of the certification body to operate independently, impartially, and objectively while carrying out the tasks assigned to it under its name or within the framework of its program, for which the certification body is accountable (in whole or in part).

3. Confidentiality &/ or Privacy

In relation to: information and documents received from applicants at the stage of application for certification; information and documents received within certification from applicant/holder of certificate himself as well as from certification body or any other category of concerned parties, who are considered members of certification process; to provide all reasonable measures to guarantee confidentiality of any information, not required to be open in accordance with legislation, procedures of certification scheme and/or certification body. Details regarding the completion of certification measures and other reciprocal connections at any certification stage.

4. Proficiency

4.1 To behave in compliance with the internal processes of the certification body and the regulatory documents of the certification system, including the policies, guidelines, standards, procedures, instructions, and other papers necessary for implementation.

4.2 To be accountable for communicating in an open, truthful, and qualitative manner when carrying out any actions that are a component of the certification process or the certifying body's certification process itself.

4.3 To estimate information and documents consistently and accurately within certification measures, participating in which is a contractual or other duty of an employee, a subcontractor, an expert, a member of the Committee, or any other relevant party.

4.4 To avert any certification action measures by adhering to all known requirements, preventing any omissions, and ensuring that all planned and necessary implementation measures are realized.

4.5 To distinguish facts from views in a clear and understandable manner, to make a decision, and to support that judgment with all relevant, impartial evidence.

4.6 To refrain from making unbiased decisions, suggestions, and actions that could damage UCS's reputation in the marketplace and among its clientele and other interested parties.

4.7 To behave honestly, sincerely, politely, and skillfully in whatever circumstance while showing consideration for all parties involved.

Policy Against Sexual Exploitation, Workplace Harasment and Abuse Involving Child, Women and Implementing Partners.

All employees including personnel of subcontractors, experts and staff, have no rights to involve against Sexual Exploitation, Workplace Harasment and Abuse Involving Child, Women and Implementing partners and neither support such action in their working areas. If ever anyone encounter such situation, they should report to the director by phone +91-9674747110 or by writing to contact@willenskraft.co.in. WBSPL will take necessary action by informing the same to regulatory authorities. Further if any personnel of subcontractors, experts and staff found to be involved will be not allowed to continue work with the organisation and will also be reported to the regulatory authority for strict action.

Policy of Anti corruption and Fare Trade Practices

WBSPL is a Private Limited Company registered in Kolkata with Certificate of Incorporation no: U74999WB2018PTC224138 ,PAN No: AACCW1275C, TAN No: CALW04181C, IGST no. 19AACCW1275C1ZG, SAC: 998348. The companies financial statement is prepared in every financial year by a certified audit firm and follow the norms of GAAP. WBSPL follows all the requirements  stipulated in The Prevention of Corruption (Amendment) Act, 2018,came into force on 26 July 2018. WBSPL is strictly against corruption and practices fare pricing and fare trading policy.If ever anyone encounter such situation, they should report to the director by phone +91-9674747110 or by writing to contact@willenskraft.co.in . WBSPL will take necessary action by informing the same to regulatory authorities. Further if any personnel of subcontractors, experts and staff found to be involved will be not allowed to continue work with the organization and will also be reported to the regulatory authority for strict action.